Refund policy

At TNS Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 20-day return policy and a 7-day replacement policy under the terms below.

📦 20 Days Return Policy

  • You have 20 days from the date of delivery to request a return.
  • To be eligible, the item must be:
    • Unused and unworn
    • In its original packaging
    • With all tags attached
    • Accompanied by proof of purchase (receipt or order number)
  • Note: The customer is responsible for paying the return delivery/shipping charges.

🔄 7 Days Replacement Policy

  • If you received a defective, damaged, or wrong item, you can request a replacement within 7 days of delivery.
  • Replacement requests must be made through our contact channels before shipping the item back.

❌ Items Not Eligible for Return or Replacement

  • Used, worn, or damaged items not due to our fault
  • Custom or personalized products
  • Items purchased on sale/discount
  • Gift cards

📝 How to Start a Return or Replacement

To initiate the process, please contact us at:

Returns should be sent only after approval. Items sent without prior confirmation will not be accepted.

💳 Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • If approved, the refund will be issued to your original payment method within 2 business days.
  • Please note that your bank/payment provider may take additional time to reflect the refund.
  • Delivery/shipping charges are non-refundable.

⚠️ Important Notes

  • Ensure proper packaging of the return parcel to avoid damage during shipping.
  • We reserve the right to refuse returns that do not meet our conditions.

✨ At TNS Fashion, we truly value your trust. Our goal is to make your shopping experience safe, simple, and satisfying.